> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trellistech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect email to Inbox

> Connect an email account, run a safe inbound test, and recover a disconnected mailbox

## What this helps you do

Connect a team email account so supported incoming messages can reach Trellis
Inbox. Your available reply and automation options depend on the connection and
your workspace permissions.

## Before you start

* Use an account your team is allowed to connect.
* Ask an admin or manager to confirm which mailbox should be shared.
* Keep the AI Agent in review mode during the first test.
* Have a second safe email address ready for an inbound test.

## Connect the mailbox

<Steps>
  <Step title="Open email integrations">
    Go to **Settings > Integrations > Email**.
  </Step>

  <Step title="Choose the mailbox">
    Select the available email connection and follow the sign-in prompts. Review
    the account name before approving access.
  </Step>

  <Step title="Confirm the connected account">
    Return to the email integration and confirm it shows the mailbox your team
    intended to connect.
  </Step>

  <Step title="Run an inbound test">
    From the second address, send a short message that contains no guest or
    reservation details. Confirm it appears in **Inbox** under the expected
    channel.
  </Step>

  <Step title="Review before replying">
    Confirm the conversation, sender, draft, and reply channel are correct.
    Send only when your team has approved the test.
  </Step>
</Steps>

## How to check it worked

* The email integration shows the intended account.
* The safe test appears once in the expected Inbox view.
* The conversation shows email as its channel.
* Teammates with Inbox access can open it.

## Recover a disconnected mailbox

Open **Settings > Integrations > Email** and review the connection status. Sign
in again only with the approved team account. Repeat the inbound test after the
connection is restored. Do not send repeated test replies while delivery is
uncertain.

## Common problems

<AccordionGroup>
  <Accordion title="The test email is missing">
    Clear Inbox filters, confirm the connected address, and check whether the
    message reached that mailbox outside Trellis. Then refresh Inbox once.
  </Accordion>

  <Accordion title="The wrong mailbox is connected">
    Stop the test. Ask an admin to disconnect it, then connect the approved team
    mailbox.
  </Accordion>

  <Accordion title="A teammate cannot see the conversation">
    Ask an admin to check the teammate's Inbox and property access in
    **Settings > Permissions**.
  </Accordion>
</AccordionGroup>

## Related articles

* [Inbox](/platform/inbox)
* [Launch and hand off your AI Agent](/guides/launch-and-handoff-ai-agent)
* [Troubleshooting](/platform/troubleshooting)