> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trellistech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix wrong AI information

> Correct the source of a wrong AI answer and verify the same question again

## What this helps you do

Fix an incorrect AI Agent answer at its source so the correction lasts. Do not
patch only one draft when the underlying property fact, policy, instruction, or
procedure is wrong.

## Find the source that should own the answer

| Wrong information                                 | Check first                                       |
| ------------------------------------------------- | ------------------------------------------------- |
| Parking, Wi-Fi, access, amenity, or check-in fact | The property                                      |
| Company policy or owner rule                      | The approved document                             |
| Voice, limits, or when to ask a person            | Agent instructions                                |
| A repeat process                                  | The skill                                         |
| Reservation date, guest, or booking detail        | The connected property system and its latest sync |

## Correct and retest

<Steps>
  <Step title="Save the example">
    Record the question, the wrong answer, the property or conversation, and the
    time. Hide private guest details from screenshots.
  </Step>

  <Step title="Identify the intended source">
    Use the table above. If two sources disagree, choose one canonical source
    and remove or update the conflicting copy.
  </Step>

  <Step title="Correct the source">
    Make the smallest accurate change. Do not add a broad instruction for one
    property's changing fact.
  </Step>

  <Step title="Repeat the same question">
    Test in review mode with the same property and context. Confirm the answer
    now uses the corrected source.
  </Step>

  <Step title="Test one nearby case">
    Ask a related question to make sure the correction did not create a new
    conflict.
  </Step>

  <Step title="Review with a manager">
    Keep automatic replies off for the affected case until a manager accepts
    both results.
  </Step>
</Steps>

## When the source is a reservation

Open the reservation in the connected property system and Trellis. Use the
refresh method documented for that integration. Confirm the latest known change
appears before retesting the AI Agent.

## How to check it worked

* The canonical source contains the accurate information.
* Conflicting copies are removed or corrected.
* The same question now produces the expected answer.
* A nearby case remains accurate.
* A manager accepts the result before automatic use resumes.

## Common problems

<AccordionGroup>
  <Accordion title="The old answer still appears">
    Confirm you edited the source used by the selected property and agent. Check
    for a conflicting document, instruction, or property field.
  </Accordion>

  <Accordion title="The answer changes between properties">
    Review each property's facts and the agent's property access. Do not put a
    property-specific exception in a company-wide document.
  </Accordion>

  <Accordion title="The source is correct but the answer is not">
    Keep the example in review mode and contact support with the time, property,
    question, expected answer, and a private screenshot.
  </Accordion>
</AccordionGroup>

## Related articles

* [AI Hub](/platform/ai-hub)
* [Launch and hand off your AI Agent](/guides/launch-and-handoff-ai-agent)
* [Integrations overview](/integrations/overview)