> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trellistech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Guesty

> Connect Guesty to bring properties, reservations, messages, owners, reviews, and calendar updates into Trellis

Use the Guesty integration when Guesty is one of your main property systems. Trellis can import supported Guesty data, show it across the app, and send supported updates back to Guesty.

## What syncs into Trellis

* Properties, photos, amenities, rooms, and property groups.
* Reservations, guest details, dates, notes, and supported financial details.
* Guest, vendor, and owner conversations.
* Owner contacts linked to the properties they own.
* Guest reviews when Guesty makes them available.
* Calendar blocks and availability details.
* Guesty custom fields for properties and reservations.

## What Trellis can send back

Supported work can be sent back to Guesty, including:

* Replies to supported conversations.
* New reservations created in Trellis.
* Supported edits to existing Guesty reservations.
* Calendar blocks and unblocks with a reason or note.
* Supported property field updates.

<Warning>
  Treat a new or changed booking as live in Guesty only after the Guesty record appears on the Trellis reservation.
</Warning>

## Before you connect

* Make sure you are allowed to manage the Guesty account.
* Create or find the Guesty connection key and secret in Guesty.
* Keep connection keys out of screenshots, tickets, and chat messages.

## Connect Guesty

<Steps>
  <Step title="Open the integration">
    Go to **Settings > Integrations** and choose **Guesty**.
  </Step>

  <Step title="Add Guesty details">
    Enter the Guesty connection key and secret shown in your Guesty Marketplace or API key area.
  </Step>

  <Step title="Connect">
    Click **Connect** and wait for Trellis to start the first import.
  </Step>

  <Step title="Check the results">
    Review **Properties**, **Inbox**, **Contacts**, **Reviews**, and reservations to confirm the data looks right.
  </Step>
</Steps>

## Manual sync

Use manual sync when you want Trellis to re-check recent Guesty data. Go to **Settings > Integrations > Guesty**, click **Sync**, and choose the date range.

## Common problems

<AccordionGroup>
  <Accordion title="Properties or reservations are missing">
    Check that the listing or booking is active in Guesty, then run a manual sync for the right date range.
  </Accordion>

  <Accordion title="A reply did not appear in Guesty">
    Make sure the conversation supports replies through Guesty and that the connection is still active.
  </Accordion>

  <Accordion title="A custom field is not editable in Trellis">
    Guesty custom fields are usually shown for reference in Trellis. Edit them in Guesty unless your Trellis screen clearly allows that field to be changed.
  </Accordion>

  <Accordion title="An owner is not linked to a property">
    Confirm the owner is attached to the property in Guesty, then run a manual sync.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Properties" icon="home" href="/platform/properties" />

  <Card title="Inbox" icon="inbox" href="/platform/inbox" />

  <Card title="Reviews" icon="star" href="/platform/reviews" />

  <Card title="Guest portal" icon="book-open" href="/platform/guest-portal" />
</CardGroup>