> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trellistech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hospitable

> Connect Hospitable with OAuth to bring properties, reservations, guests, messages, availability, and reviews into Trellis

Use the Hospitable integration to bring your property and guest data into Trellis without copying an API key or access token. You sign in to Hospitable and approve access through its authorization screen.

## What syncs into Trellis

* Properties and room types.
* Reservations, stay dates, and supported booking details.
* Guest profiles linked to reservations and conversations.
* Guest conversations from supported booking channels.
* Availability for the next year.
* Reviews when Hospitable makes them available.

## What Trellis can send back

* Replies to supported guest conversations go back through Hospitable to the original booking channel.
* Supported reservation status changes made in Trellis go back to Hospitable.

## Before you connect

* Make sure you are an admin or manager in Trellis.
* Sign in with a Hospitable account owner or administrator who can approve partner access.
* Allow pop-up windows for Trellis. The Hospitable authorization screen opens in a separate window.
* Confirm that you are signed in to the Hospitable account you intend to connect.

## Connect Hospitable

<Steps>
  <Step title="Open the integration">
    In Trellis, go to **Settings > Integrations**, add a PMS connection, and choose **Hospitable**.
  </Step>

  <Step title="Start the connection">
    Enter a name for the connection if needed, then click **Connect Hospitable**. You do not need to paste an API key or access token.
  </Step>

  <Step title="Approve access in Hospitable">
    In the window that opens, sign in to Hospitable, review the requested access, and approve the connection.
  </Step>

  <Step title="Return to Trellis">
    When authorization is complete, close the confirmation window if it does not close automatically and return to Trellis.
  </Step>

  <Step title="Check the first import">
    Wait for the initial sync, then review **Properties**, reservations, **Contacts**, **Inbox**, and **Reviews**.
  </Step>
</Steps>

## Manual sync

Use manual sync when you want Trellis to re-check recent Hospitable data. Go to **Settings > Integrations**, open the Hospitable connection, click **Sync**, and choose the smallest date range that contains the records you need.

## Verify current data

1. Confirm that one expected Hospitable property and a recent reservation appear in Trellis.
2. Open a supported conversation in **Inbox** and confirm that its guest and reservation details match Hospitable.
3. If you test a reply, use a test conversation and confirm delivery in Hospitable before sending another message.
4. Make one harmless change in Hospitable, run a sync, and confirm that the same change appears in Trellis.

## Known limitation

Hospitable does not provide property amenity lists to Trellis. Add the information your team needs for guest answers to the property's notes or house rules in Trellis.

## Common problems

<AccordionGroup>
  <Accordion title="The Hospitable authorization window does not open">
    Allow pop-up windows for Trellis in your browser, then start the connection again.
  </Accordion>

  <Accordion title="The wrong Hospitable account appears">
    Cancel the authorization, sign out of Hospitable in the authorization window, and restart the
    connection with the correct account.
  </Accordion>

  <Accordion title="Authorization finishes but no data appears">
    Return to Trellis and allow the initial sync to finish. If data is still missing, run a manual
    sync for a recent date range and confirm that the records are active in Hospitable.
  </Accordion>

  <Accordion title="Some messages or reviews are missing">
    Hospitable can share only the data available for the connected booking channel and account.
    Confirm that the conversation or review is visible in Hospitable and that the connection is
    still active.
  </Accordion>

  <Accordion title="Property amenities are missing">
    Hospitable does not share amenity lists with Trellis. Keep the relevant guest-facing details in
    the property's notes or house rules in Trellis.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Properties" icon="home" href="/platform/properties" />

  <Card title="Inbox" icon="inbox" href="/platform/inbox" />

  <Card title="Contacts" icon="users" href="/platform/contacts" />

  <Card title="Integrations overview" icon="plug" href="/integrations/overview" />
</CardGroup>