> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trellistech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hostaway

> Connect Hostaway to bring properties, reservations, messages, reviews, and finance context into Trellis

Use the Hostaway integration when Hostaway manages your listings, bookings, channels, and guest messages. Trellis can keep supported Hostaway data visible across Properties, Inbox, Reviews, Accounting, and AI Hub.

## What syncs into Trellis

* Properties and listing details.
* Reservations, guests, dates, and supported financial details.
* Guest messages from supported Hostaway channels.
* Guest reviews and existing host responses when available.
* Finance report details the AI Agent can use for owner and commission questions.

## What Trellis can send back

Supported replies sent from Inbox can go back through Hostaway to the guest's original channel. Other send-back actions depend on what Hostaway allows for your account and channel.

## Before you connect

* Make sure you can manage the Hostaway account.
* Have the Hostaway account ID and connection secret ready.
* If Hostaway asks which connection type to create, choose the public Hostaway connection type meant for partner apps.
* Keep connection secrets out of tickets, chat messages, and screenshots.

## Connect Hostaway

<Steps>
  <Step title="Open the integration">
    Go to **Settings > Integrations** and choose **Hostaway**.
  </Step>

  <Step title="Find your Hostaway details">
    Use the Trellis listing in Hostaway Marketplace when available. Otherwise, use the Hostaway API settings area to create or copy the account ID and secret.
  </Step>

  <Step title="Add the details in Trellis">
    Paste the account ID and secret into Trellis, then click **Test connection** or **Connect**.
  </Step>

  <Step title="Check the first import">
    Review **Properties**, reservations, **Inbox**, and **Reviews**.
  </Step>
</Steps>

## Finance reports

The AI Agent can answer approved finance questions using Hostaway report data, such as commission by listing, taxes, and guest fees. This helps your team avoid guessing from reservation totals alone.

Example questions:

* "What was our commission for April?"
* "Show commission by listing last month."
* "Compare March and April owner fees."

## Manual sync

Use manual sync when you want Trellis to re-check recent Hostaway data. Go to **Settings > Integrations > Hostaway**, click **Sync**, and choose the date range.

## Common problems

<AccordionGroup>
  <Accordion title="The connection test fails">
    Check that the account ID and secret were copied correctly and that the Hostaway key is active.
  </Accordion>

  <Accordion title="Messages are missing">
    Some booking channels limit what Hostaway can share. Check whether the conversation is available in Hostaway and supported by the connection.
  </Accordion>

  <Accordion title="Replies do not deliver">
    Confirm that the original conversation supports Hostaway replies and that the connection is still active.
  </Accordion>

  <Accordion title="Older reservations are missing">
    Run a manual sync with a date range that includes the older bookings.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Inbox" icon="inbox" href="/platform/inbox" />

  <Card title="Reviews" icon="star" href="/platform/reviews" />

  <Card title="Accounting" icon="receipt" href="/platform/accounting" />

  <Card title="AI Agent" icon="sparkles" href="/platform/ai-agent" />
</CardGroup>