> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trellistech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Krossbooking

> Connect Krossbooking to bring properties, reservations, conversations, and reviews into Trellis

Use the Krossbooking integration to keep supported Krossbooking data available in Trellis. It is most useful for teams that want one inbox, one property view, and one review workflow while Krossbooking remains their main booking system.

## What syncs into Trellis

* Properties and listing details.
* Reservations with guest and stay details.
* Guest contact profiles.
* Supported guest and owner conversations.
* Guest reviews with ratings and comments.

## What Trellis can send back

Replies sent from Inbox can go back through Krossbooking when the original channel supports replies. Trellis does not publish Krossbooking review replies yet.

## Connect Krossbooking

<Steps>
  <Step title="Open the integration">
    Go to **Settings > Integrations** and choose **Krossbooking**.
  </Step>

  <Step title="Find your Krossbooking details">
    Ask your Krossbooking account manager or use the Krossbooking admin area to get the connection details.
  </Step>

  <Step title="Connect in Trellis">
    Enter the details in Trellis and click **Connect**.
  </Step>

  <Step title="Check the import">
    Review **Properties**, reservations, **Inbox**, and **Reviews**.
  </Step>
</Steps>

## Refresh listings

Use **Refresh listings** when you add or change listings in Krossbooking and want Trellis to check them again without waiting for the next normal update.

## Monitor the connection

Go to **Settings > Integrations > Krossbooking** to review recent sync activity, errors, and timing. Use this page when you want to confirm whether new reservations or messages are flowing into Trellis.

## Common problems

<AccordionGroup>
  <Accordion title="A property is missing">
    Confirm the listing is active in Krossbooking, then use **Refresh listings** or run a manual sync if available.
  </Accordion>

  <Accordion title="Messages are missing">
    Check whether the booking channel exposes that conversation to Krossbooking and whether the thread is supported by Trellis.
  </Accordion>

  <Accordion title="A reply did not send">
    Confirm the original channel supports replies through Krossbooking.
  </Accordion>

  <Accordion title="A review does not show">
    Check whether Krossbooking has the review and whether it is linked to a reservation Trellis can see.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Properties" icon="home" href="/platform/properties" />

  <Card title="Inbox" icon="inbox" href="/platform/inbox" />

  <Card title="Reviews" icon="star" href="/platform/reviews" />

  <Card title="Integrations overview" icon="plug" href="/integrations/overview" />
</CardGroup>