> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trellistech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> Monitor guest reviews, find responses that need work, and review AI-assisted reply drafts

## What Reviews helps you do

Reviews helps your team track guest feedback in one place. Use it to see recent reviews, understand rating trends, and focus on reviews that still need a response.

Use Reviews to:

* View guest reviews by date, channel, property, and rating.
* See which reviews need a response.
* Review rating and response trends.
* Open review details with related property and reservation context.
* Use AI-assisted drafting when your workspace has it enabled.

## Main areas

<CardGroup cols={2}>
  <Card title="Overview" icon="chart-line">
    Review totals, average rating, response rate, and trends.
  </Card>

  <Card title="Reviews list" icon="list">
    Search and filter individual reviews.
  </Card>

  <Card title="Needs response" icon="message-square">
    Focus on reviews where your team still needs to reply.
  </Card>

  <Card title="Details" icon="panel-right">
    Open a review to see guest, property, rating, source, and related task context.
  </Card>
</CardGroup>

## Review guest feedback

<Steps>
  <Step title="Open Reviews">
    Open **Reviews** from your workspace.
  </Step>

  <Step title="Check the overview">
    Look at rating, response rate, and reviews that need action.
  </Step>

  <Step title="Filter the list">
    Filter by source, property, rating, sentiment, or response status.
  </Step>

  <Step title="Open a review">
    Review the details and decide whether to respond, create a task, or follow up with the team.
  </Step>
</Steps>

## How to check it worked

You should know which reviews need replies, which properties are getting feedback, and whether your response rate is improving.

## Common problems

<AccordionGroup>
  <Accordion title="A review is missing">
    Check whether the connected channel or PMS has synced the review into Trellis.
  </Accordion>

  <Accordion title="A response is not ready">
    Confirm the review source supports replies from your workspace and that the draft has been reviewed.
  </Accordion>

  <Accordion title="The wrong property is shown">
    Check the reservation or channel connection for that review.
  </Accordion>
</AccordionGroup>

## Related articles

* [Insights](/platform/insights)
* [Inbox](/platform/inbox)
* [AI Hub](/platform/ai-hub)