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What this helps you do

Fix an incorrect AI Agent answer at its source so the correction lasts. Do not patch only one draft when the underlying property fact, policy, instruction, or procedure is wrong.

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Find the source that should own the answer

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Correct and retest

1

Save the example

Record the question, the wrong answer, the property or conversation, and the time. Hide private guest details from screenshots.
2

Identify the intended source

Use the table above. If two sources disagree, choose one canonical source and remove or update the conflicting copy.
3

Correct the source

Make the smallest accurate change. Do not add a broad instruction for one property’s changing fact.
4

Repeat the same question

Test in review mode with the same property and context. Confirm the answer now uses the corrected source.
5

Test one nearby case

Ask a related question to make sure the correction did not create a new conflict.
6

Review with a manager

Keep automatic replies off for the affected case until a manager accepts both results.

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When the source is a reservation

Open the reservation in the connected property system and Trellis. Use the refresh method documented for that integration. Confirm the latest known change appears before retesting the AI Agent.

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How to check it worked

  • The canonical source contains the accurate information.
  • Conflicting copies are removed or corrected.
  • The same question now produces the expected answer.
  • A nearby case remains accurate.
  • A manager accepts the result before automatic use resumes.

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Common problems

Confirm you edited the source used by the selected property and agent. Check for a conflicting document, instruction, or property field.
Review each property’s facts and the agent’s property access. Do not put a property-specific exception in a company-wide document.
Keep the example in review mode and contact support with the time, property, question, expected answer, and a private screenshot.