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Calry connects Trellis to supported property systems through a shared integration. Use it when your setup calls for Calry rather than a direct PMS connection. The system behind Calry determines which records and reply channels are available.

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Supported systems

Examples include Hostfully, Hostify, and Avantio. Confirm your exact system and account setup with your Trellis contact before connecting; support for one Calry-connected PMS does not establish the same capabilities for another.

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What syncs into Trellis

  • Properties and listing details.
  • Property photos and amenities.
  • Reservations and stay details.
  • Guest contacts linked to reservations.
  • Guest conversations when the connected system supports them.

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What Trellis can send back

Replies can go back through Calry when the connected property system supports message sending. Check your PMS’s capabilities before expecting other updates.

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Connect Calry

Open Settings > Integrations > Calry. Obtain the connection key from your Calry account settings, enter it in Trellis, and select the intended workspace mapping if requested. Choose Connect and wait for the import. Review an expected property, reservation, and guest contact. For messaging, confirm that the underlying PMS exposes the conversation and supports replies through Calry.

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Manual sync

Open Settings > Integrations > Calry, select Sync, and choose the date range containing the records you need. Compare the updated Trellis record with the underlying PMS after the sync completes.

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Common problems

Ask your Trellis account manager whether Calry supports it or whether another integration is a better fit.
Your underlying PMS may not allow replies on that channel. Check the source system and the conversation type.
Run a manual sync with a date range that includes those bookings.
Check whether the source system shares those details through Calry.