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What Reviews helps you do

Reviews helps your team track guest feedback in one place. Use it to see recent reviews, understand rating trends, and focus on reviews that still need a response. Use Reviews to:
  • View guest reviews by date, channel, property, and rating.
  • See which reviews need a response.
  • Review rating and response trends.
  • Open review details with related property and reservation context.
  • Use AI-assisted drafting when your workspace has it enabled.

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Main areas

Overview

Review totals, average rating, response rate, and trends.

Reviews list

Search and filter individual reviews.

Needs response

Focus on reviews where your team still needs to reply.

Details

Open a review to see guest, property, rating, source, and related task context.

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Review guest feedback

1

Open Reviews

Open Reviews from your workspace.
2

Check the overview

Look at rating, response rate, and reviews that need action.
3

Filter the list

Filter by source, property, rating, sentiment, or response status.
4

Open a review

Review the details and decide whether to respond, create a task, or follow up with the team.

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How to check it worked

You should know which reviews need replies, which properties are getting feedback, and whether your response rate is improving.

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Common problems

Check whether the connected channel or PMS has synced the review into Trellis.
Confirm the review source supports replies from your workspace and that the draft has been reviewed.
Check the reservation or channel connection for that review.