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Connect your Hostaway account to Trellis and keep your properties, reservations, and guest messages in sync across both platforms.

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What Syncs

EntityDirectionWhat’s Included
PropertiesHostaway → TrellisListings with property details
ReservationsHostaway → TrellisBookings with guest data and financials
MessagesHostaway ↔ TrellisGuest conversations across all channels
Guest messages from all booking channels connected to Hostaway — Airbnb, Booking.com, Vrbo, and more — appear in your Trellis inbox automatically.

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Setup

1

Open the Integrations page

In Trellis, go to Settings > Integrations and select Hostaway.
2

Get your Hostaway API credentials

In your Hostaway dashboard, go to Settings > API to find your API credentials.
3

Enter your credentials in Trellis

Paste your Hostaway credentials into the fields provided, then click Connect.
4

Wait for the initial sync

Trellis will import your properties, reservations, and recent messages. This typically takes a few minutes.
5

Verify your data

Check your Properties, Reservations, and Inbox in Trellis to confirm everything synced.

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What to Expect After Connecting

  • Properties from Hostaway appear in Trellis with all their details
  • Reservations sync automatically, including guest information, dates, and financial data
  • Guest messages from all booking channels flow into your Trellis inbox
  • New bookings that come into Hostaway are reflected in Trellis within minutes
  • Replies sent from Trellis are delivered back through Hostaway to the guest
Financial data from reservations — including nightly rates and total amounts — is synced to Trellis for your reference.

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Good to Know

  • Hostaway aggregates bookings from multiple channels (Airbnb, Booking.com, Vrbo, direct bookings, etc.). All of these appear in Trellis through a single integration.
  • Messages sync continuously, so your team can respond to guests from Trellis without switching between platforms.
  • If you add new properties in Hostaway, they will appear in Trellis during the next sync cycle.
Ensure your Hostaway API credentials have the necessary permissions for reading properties, reservations, and messages. Contact Hostaway support if you’re unsure about your API access level.

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Frequently Asked Questions

The initial sync usually completes within a few minutes. Larger portfolios may take slightly longer.
Yes. Messages sync in both directions. When you reply to a guest in Trellis, the message is delivered through Hostaway to the guest on their original booking channel.
Yes. Any channel connected to your Hostaway account — Airbnb, Booking.com, Vrbo, direct bookings, and others — will have its reservations and messages synced to Trellis.
Changes to reservations in Hostaway — such as date modifications, guest updates, or cancellations — automatically sync to Trellis.
Yes. Go to Settings > Integrations and disconnect Hostaway at any time. Your existing data in Trellis will remain.
Yes. Reservation financial details like nightly rates and total booking amounts sync from Hostaway to Trellis.