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Use the Hostaway integration when Hostaway manages your listings, bookings, channels, and guest messages. Trellis can keep supported Hostaway data visible across Properties, Inbox, Reviews, Accounting, and AI Hub.

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What syncs into Trellis

  • Properties and listing details.
  • Reservations, guests, dates, and supported financial details.
  • Guest messages from supported Hostaway channels.
  • Guest reviews and existing host responses when available.
  • Finance report details the AI Agent can use for owner and commission questions.

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What Trellis can send back

Supported replies sent from Inbox can go back through Hostaway to the guest’s original channel. Other send-back actions depend on what Hostaway allows for your account and channel.

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Before you connect

  • Make sure you can manage the Hostaway account.
  • Have the Hostaway account ID and connection secret ready.
  • If Hostaway asks which connection type to create, choose the public Hostaway connection type meant for partner apps.
  • Keep connection secrets out of tickets, chat messages, and screenshots.

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Connect Hostaway

1

Open the integration

Go to Settings > Integrations and choose Hostaway.
2

Find your Hostaway details

Use the Trellis listing in Hostaway Marketplace when available. Otherwise, use the Hostaway API settings area to create or copy the account ID and secret.
3

Add the details in Trellis

Paste the account ID and secret into Trellis, then click Test connection or Connect.
4

Check the first import

Review Properties, reservations, Inbox, and Reviews.

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Finance reports

The AI Agent can answer approved finance questions using Hostaway report data, such as commission by listing, taxes, and guest fees. This helps your team avoid guessing from reservation totals alone. Example questions:
  • “What was our commission for April?”
  • “Show commission by listing last month.”
  • “Compare March and April owner fees.”

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Manual sync

Use manual sync when you want Trellis to re-check recent Hostaway data. Go to Settings > Integrations > Hostaway, click Sync, and choose the date range.

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Verify current data

  1. Confirm one expected Hostaway property and recent reservation appear in Trellis.
  2. Treat supported Inbox replies as the documented send-back behavior; other actions depend on the account and channel.
  3. Use Sync with the smallest date range that contains your test record.
  4. Change one harmless source detail in Hostaway, sync, and confirm that exact change appears in Trellis.
Do not repeat a reply or another send-back action while its result is unknown.

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Common problems

Check that the account ID and secret were copied correctly and that the Hostaway key is active.
Some booking channels limit what Hostaway can share. Check whether the conversation is available in Hostaway and supported by the connection.
Confirm that the original conversation supports Hostaway replies and that the connection is still active.
Run a manual sync with a date range that includes the older bookings.

Inbox

Reviews

Accounting

AI Agent