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Connect Hostaway to import listings, bookings, messages, reviews, and finance data. Message availability and replies depend on the booking channel.

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What syncs into Trellis

  • Properties and listing details.
  • Reservations, guests, dates, and supported financial details.
  • Guest messages from supported Hostaway channels.
  • Guest reviews and existing host responses when available.
  • Finance report details the AI Agent can use for owner and commission questions.

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What Trellis can send back

Send replies from Inbox to supported Hostaway conversations. Check the reply’s delivery status before retrying an uncertain send.

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Before you connect

Use an account authorized to manage Hostaway integrations. Find the account ID and connection secret through the Trellis Marketplace listing, when available, or Hostaway’s API settings. If asked for a connection type, use the public Hostaway connection intended for partner apps.

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Connect Hostaway

Open Settings > Integrations > Hostaway and enter the account ID and secret. Select Test connection or Connect as shown, then allow the import to complete. Review the property mappings, a recent reservation, and a supported Inbox conversation. Check guest reviews where available. If a record is missing, compare it with Hostaway and the selected sync range before adding a duplicate manually.

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Finance reports

Use Hostaway report data for questions such as commission by listing, taxes, or guest fees. Ask the agent for a specific period and property scope, for example, “Show last month’s commission by listing.” Review the report data behind the answer rather than deriving commission from the reservation total alone.

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Manual sync

Open Settings > Integrations > Hostaway, choose Sync, and select the period containing the records you need. Use a wider range for older bookings. After completion, reopen the affected record and check its latest values.

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Common problems

Check that the account ID and secret were copied correctly and that the Hostaway key is active.
Some booking channels limit what Hostaway can share. Check whether the conversation is available in Hostaway and supported by the connection.
Confirm that the original conversation supports Hostaway replies and that the connection is still active.
Run a manual sync with a date range that includes the older bookings.