Connect your Krossbooking account to Trellis and keep supported properties, reservations, guests, conversations, and imported reviews in sync.Documentation Index
Fetch the complete documentation index at: https://docs.trellistech.com/llms.txt
Use this file to discover all available pages before exploring further.
What Syncs
| Entity | Direction | What’s Included |
|---|---|---|
| Properties | Kross → Trellis | Listing details and property information |
| Reservations | Kross → Trellis | Bookings with guest data and stay details |
| Guests | Kross → Trellis | Guest contact profiles |
| Messages | Kross ↔ Trellis | Conversation threads from supported Kross channels, with outbound replies sent back through Krossbooking |
| Reviews | Kross → Trellis | Guest reviews with ratings, comments, and the matching reservation, property, and guest contact. Trellis does not publish Kross review replies yet. |
Setup
Get your Krossbooking API credentials
Contact your Krossbooking account manager or find your API credentials in the Krossbooking admin panel.
Enter your credentials in Trellis
Paste your Krossbooking credentials into the fields provided, then click Connect.
Wait for the initial sync
Trellis will import your properties, reservations, and recent conversations. Timing depends on Krossbooking API volume, integration state, and portfolio size.
What to Expect After Connecting
- Properties from Krossbooking appear in Trellis with all their details
- Reservations sync when Krossbooking updates are processed, including guest information and stay dates
- Messages from supported conversation threads appear in your Trellis inbox
- New bookings coming into Krossbooking are picked up as provider updates are processed
- Replies you send from Trellis are delivered back through Krossbooking to the guest
- Guest reviews appear in Trellis with their ratings and comments, and are linked to the matching reservation, property, and guest contact
Message direction is preserved - you’ll always know which messages came from the guest and which were sent by your team.
Monitoring sync status
You can check how your Krossbooking integration is performing directly from Trellis. Go to Settings > Integrations > Krossbooking to view sync activity, API statistics, and latency trends. What you can see:| Metric | Description |
|---|---|
| Recent sync runs | A log of recent sync operations showing when they ran and whether they succeeded |
| API call statistics | How many calls have been made to Krossbooking and their success rate |
| Errors | Any issues that occurred during sync, so you can take action if needed |
| Sync latency | How long it takes for changes in Krossbooking to appear in Trellis |
Sync latency dashboard
The sync latency dashboard gives you a real-time view of how quickly data flows from Krossbooking into Trellis. You’ll find it under Settings > Integrations > Krossbooking. The dashboard tracks latency across three sync types:| Sync type | What it measures |
|---|---|
| Messages | Time for new guest messages to appear in your Trellis inbox |
| Threads | Time for conversation threads to sync from Krossbooking |
| Reservations | Time for new or updated bookings to reflect in Trellis |
- p50 - The median sync time. Half of all syncs complete faster than this.
- p90 - 90% of syncs complete within this time.
- p99 - 99% of syncs complete within this time. This captures occasional slower syncs.
Use the latency dashboard to see actual sync timing for your workspace. If you see p99 values consistently rising, contact support so we can investigate.
Good to Know
- Krossbooking is especially popular with operators in Italy and Southern Europe. Trellis supports the Kross data surfaces shown on this page.
- Conversation channels exposed through the Krossbooking integration (Booking.com, Airbnb, direct, etc.) are unified in your Trellis inbox.
- Sync runs regularly, so new reservations and messages appear in Trellis after provider updates are processed.
Frequently Asked Questions
How quickly do new reservations appear in Trellis?
How quickly do new reservations appear in Trellis?
New reservations sync to Trellis after Krossbooking updates are processed for your workspace.
Can I reply to guests from Trellis?
Can I reply to guests from Trellis?
Yes. Messages sync in both directions. When you reply in Trellis, the response is sent back through Krossbooking to the guest on their original channel.
Do I need to change anything in Krossbooking?
Do I need to change anything in Krossbooking?
No changes are needed on the Krossbooking side. Just provide your API credentials in Trellis and the connection is established.
What happens to messages from different OTA channels?
What happens to messages from different OTA channels?
Messages from supported Krossbooking channels come into one unified thread in Trellis. You can see and respond to those conversations from one place.
Can I disconnect the integration?
Can I disconnect the integration?
Yes. Go to Settings > Integrations and disconnect Krossbooking at any time. Your existing data in Trellis will remain.
How can I tell if my sync is working?
How can I tell if my sync is working?
Go to Settings > Integrations > Krossbooking to view your sync history, API statistics, and sync latency dashboard. You can see when the last sync ran, whether it succeeded, how fast data is flowing, and any errors that occurred.
What do the p50, p90, and p99 latency numbers mean?
What do the p50, p90, and p99 latency numbers mean?
These are performance percentiles. p50 is the median - half your syncs are faster. p90 means 90% of syncs complete within that time. p99 captures the slowest 1% of syncs. Together, they give you a complete picture of how quickly Krossbooking data reaches Trellis.
Do guest reviews sync from Krossbooking?
Do guest reviews sync from Krossbooking?
Yes. Guest reviews appear in Trellis with their ratings and comments, and Trellis links each review back to the matching reservation, property, and guest contact so you can see review history alongside the rest of a stay’s data.