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Use the Krossbooking integration to keep supported Krossbooking data available in Trellis. It is most useful for teams that want one inbox, one property view, and one review workflow while Krossbooking remains their main booking system.

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What syncs into Trellis

  • Properties and listing details.
  • Reservations with guest and stay details.
  • Guest contact profiles.
  • Supported guest and owner conversations.
  • Guest reviews with ratings and comments.

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What Trellis can send back

Replies sent from Inbox can go back through Krossbooking when the original channel supports replies. Trellis does not publish Krossbooking review replies yet.

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Connect Krossbooking

1

Open the integration

Go to Settings > Integrations and choose Krossbooking.
2

Find your Krossbooking details

Ask your Krossbooking account manager or use the Krossbooking admin area to get the connection details.
3

Connect in Trellis

Enter the details in Trellis and click Connect.
4

Check the import

Review Properties, reservations, Inbox, and Reviews.

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Refresh listings

Use Refresh listings when you add or change listings in Krossbooking and want Trellis to check them again without waiting for the next normal update.

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Monitor the connection

Go to Settings > Integrations > Krossbooking to review recent sync activity, errors, and timing. Use this page when you want to confirm whether new reservations or messages are flowing into Trellis.

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Verify current data

  1. Confirm one expected Krossbooking property and recent reservation appear in Trellis.
  2. Treat supported Inbox replies as the only send-back behavior documented on this page.
  3. Use Refresh listings for a listing change, or the manual sync shown in the integration when available.
  4. Change one harmless listing detail in Krossbooking, refresh, and confirm that exact change appears in Trellis.
Do not repeat a reply while its delivery result is unknown.

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Common problems

Confirm the listing is active in Krossbooking, then use Refresh listings or run a manual sync if available.
Check whether the booking channel exposes that conversation to Krossbooking and whether the thread is supported by Trellis.
Confirm the original channel supports replies through Krossbooking.
Check whether Krossbooking has the review and whether it is linked to a reservation Trellis can see.

Properties

Inbox

Reviews

Integrations overview