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Use Krossbooking as the booking source while your team works with its supported properties, reservations, conversations, and reviews in Trellis. Check the connection and mapping when data appears under the wrong property or stops updating.

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Extra-service time changes

Workflows can request operator approval to apply configured early check-in or late checkout times in Krossbooking. Confirm payment and availability before approving: an extra does not prove a paid portal purchase. Trellis rechecks the reservation before writing and verifies the result.

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What syncs into Trellis

  • Properties and listing details.
  • Reservations with guest and stay details.
  • Guest contact profiles.
  • Supported guest and owner conversations.
  • Guest reviews with ratings and comments.

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What Trellis can send back

Replies sent from Inbox can go back through Krossbooking when the original channel supports replies. Trellis does not publish Krossbooking review replies yet.

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Connect Krossbooking

Obtain the connection details from your Krossbooking administrator or account manager. In Trellis, open Settings > Integrations > Krossbooking, enter those details, and select Connect. After the import, review the property mappings and open a recent reservation and supported Inbox conversation. Confirm the guest, property, and dates match the source.

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Refresh listings

Use Refresh listings after adding or changing a source listing. Confirm that it appears and maps to the intended Trellis property. For other records, use the manual sync controls offered by the integration when available.

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Monitor the connection

Open Settings > Integrations > Krossbooking to review recent sync activity, timing, and errors. Compare a missing reservation or message with its source record and the last sync before retrying.

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Inbox stay status

When Inbox uses Krossbooking statuses, a stay still marked In stay appears as Checked-out after its departure date, using the workspace timezone. It also appears in the existing checkout filter. This is a Trellis display rule: it does not change the status stored in Krossbooking. Booking details explain when checkout was inferred from the departure date and show the last status received from Krossbooking.

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Guest portal tourist-tax payments

When payment sync is configured for a tourist-tax rule, new live Stripe payments collected through the Trellis guest portal are recorded as city-tax payments in Krossbooking. The integration must be active and allow writes. Other mandatory fees and older missing payments are not exported automatically. Contact support to configure the tax rule or reconcile an older payment.

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Check a tourist-tax payment

For a configured tourist-tax rule, check a new portal payment in Krossbooking and compare its amount and city-tax classification.

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Common problems

Confirm the listing is active in Krossbooking, then use Refresh listings or run a manual sync if available.
Check whether the booking channel exposes that conversation to Krossbooking and whether the thread is supported by Trellis.
Confirm the original channel supports replies through Krossbooking.
Check whether Krossbooking has the review and whether it is linked to a reservation Trellis can see.