What Syncs
| Entity | Direction | What’s Included |
|---|---|---|
| Properties | Kross → Trellis | Listing details and property information |
| Reservations | Kross → Trellis | Bookings with guest data and stay details |
| Guests | Kross → Trellis | Guest contact profiles |
| Messages | Kross ↔ Trellis | Conversation threads from all channels, both ways |
Setup
Get your Krossbooking API credentials
Contact your Krossbooking account manager or find your API credentials in the Krossbooking admin panel.
Enter your credentials in Trellis
Paste your Krossbooking credentials into the fields provided, then click Connect.
Wait for the initial sync
Trellis will import your properties, reservations, and recent conversations. This typically takes a few minutes.
What to Expect After Connecting
- Properties from Krossbooking appear in Trellis with all their details
- Reservations sync automatically, including guest information and stay dates
- Messages from all conversation threads appear in your Trellis inbox
- New bookings coming into Krossbooking are automatically reflected in Trellis
- Replies you send from Trellis are delivered back through Krossbooking to the guest
Message direction is preserved — you’ll always know which messages came from the guest and which were sent by your team.
Monitoring sync status
You can check how your Krossbooking integration is performing directly from Trellis. Go to Settings > Integrations > Krossbooking to view sync activity and API statistics. What you can see:| Metric | Description |
|---|---|
| Recent sync runs | A log of recent sync operations showing when they ran and whether they succeeded |
| API call statistics | How many calls have been made to Krossbooking and their success rate |
| Errors | Any issues that occurred during sync, so you can take action if needed |
Good to Know
- Krossbooking is especially popular with operators in Italy and Southern Europe. Trellis supports the full Kross feature set for these markets.
- All conversation channels available in Krossbooking (Booking.com, Airbnb, direct, etc.) are unified in your Trellis inbox.
- Sync runs continuously, so new reservations and messages appear in Trellis within minutes.
Frequently Asked Questions
How quickly do new reservations appear in Trellis?
How quickly do new reservations appear in Trellis?
New reservations typically sync to Trellis within a few minutes of being created in Krossbooking.
Can I reply to guests from Trellis?
Can I reply to guests from Trellis?
Yes. Messages sync in both directions. When you reply in Trellis, the response is sent back through Krossbooking to the guest on their original channel.
Do I need to change anything in Krossbooking?
Do I need to change anything in Krossbooking?
No changes are needed on the Krossbooking side. Just provide your API credentials in Trellis and the connection is established.
What happens to messages from different OTA channels?
What happens to messages from different OTA channels?
All messages — whether from Booking.com, Airbnb, or direct bookings — come into one unified thread in Trellis. You can see and respond to all of them from one place.
Can I disconnect the integration?
Can I disconnect the integration?
Yes. Go to Settings > Integrations and disconnect Krossbooking at any time. Your existing data in Trellis will remain.
How can I tell if my sync is working?
How can I tell if my sync is working?
Go to Settings > Integrations > Krossbooking to view your sync history and API statistics. You can see when the last sync ran, whether it succeeded, and any errors that occurred.