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What this helps you do

Guest portal tools help your team share stay details and track guest readiness. Use them for house manuals, imported guest portal links, access notes, and upsell checkout links.
Trellis does not currently include a built-in builder for ID upload, agreement signing, custom guest registration steps, or approval review. If you use another guest portal, Trellis can show the portal link and access status when your connected systems provide it.

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What Trellis supports today

House manuals

Publish guest instructions for each property, including check-in details, Wi-Fi, parking, amenities, and rules.

Portal status

View imported guest portal links and access status when that data is available.

Upsell links

Create checkout links for add-ons such as early check-in, late checkout, or grocery packages.

Access notes

View access details tied to reservations and properties when your team has connected lock data.

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Update a house manual

1

Open the property

Go to Properties and choose the property you want to update.
2

Add stay details

Add the instructions guests need, such as Wi-Fi, parking, check-in, checkout, trash, amenities, and house rules.
3

Review before sharing

Confirm the manual uses guest-safe language and does not include private team notes.
1

Open upsells

Go to Workflows > Upsells.
2

Add the offer

Add the name, price, description, and any rules your team uses for the add-on.
3

Send the link

Share the checkout link with the guest from Inbox or another supported channel.

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How to check it worked

  • The property shows the latest house manual details.
  • The reservation shows a guest portal link when one is available.
  • Upsell links open the correct checkout page.
  • Access notes appear only for the reservations or properties they belong to.

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Common problems

Check the reservation dates, property, and connected lock account before sharing the details with a guest.

Properties

Keep guest-facing property details current.

Inbox

Send portal links and stay details to guests.

Workflows

Manage upsells and repeat guest steps.