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Use the Guesty integration when Guesty is one of your main property systems. Trellis can import supported Guesty data, show it across the app, and send supported updates back to Guesty.

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What syncs into Trellis

  • Properties, photos, amenities, rooms, and property groups.
  • Reservations, guest details, dates, notes, and supported financial details.
  • Guest, vendor, and owner conversations.
  • Owner contacts linked to the properties they own.
  • Guest reviews when Guesty makes them available.
  • Calendar blocks and availability details.
  • Guesty custom fields for properties and reservations.

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What Trellis can send back

Supported work can be sent back to Guesty, including:
  • Replies to supported conversations.
  • New reservations created in Trellis.
  • Supported edits to existing Guesty reservations.
  • Calendar blocks and unblocks with a reason or note.
  • Supported property field updates.
A booking is not confirmed in Guesty until the Guesty record appears on the reservation in Trellis. Wait for that before telling the guest it is booked.

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Before you connect

  • Make sure you are allowed to manage the Guesty account.
  • Create or find the Guesty connection key and secret in Guesty.
  • Keep connection keys out of screenshots, tickets, and chat messages.

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Connect Guesty

1

Open the integration

Go to Settings > Integrations and choose Guesty.
2

Add Guesty details

Enter the Guesty connection key and secret shown in your Guesty Marketplace or API key area.
3

Connect

Click Connect and wait for Trellis to start the first import.
4

Check the results

Review Properties, Inbox, Contacts, Reviews, and reservations to confirm the data looks right.

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Manual sync

Use manual sync when you want Trellis to re-check recent Guesty data. Go to Settings > Integrations > Guesty, click Sync, and choose the date range.

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Manage the Homeowner Portal

The Trellis Homeowner Portal works with or without Guesty. Open Properties > Owner Portal to manage the existing owner access links and review completed Trellis tasks before sharing them. Guesty is an optional destination for an approved update. It appears only when the workspace has an active Guesty connection, the Trellis property has one active Guesty listing mapping, and the update is a supported cleaning or inspection with eligible photos. Trellis remains the source of the task, approval, reviewed copy, and owner access.

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Publish a Trellis task to an owner

1

Open the Owner Portal

Find the completed task for the correct property. Trellis keeps the task private until your team publishes it.
2

Review the owner-facing details

Check the title, summary, staff attribution, and qualifying photos. Remove internal notes or evidence the owner should not see.
3

Choose the owner and publish

Confirm the intended owner and property before publishing. Access is scoped to that owner-property relationship.
4

Choose destinations

Trellis owner access is required. If Guesty is eligible, you can also create one completed Guesty task from the same approved snapshot. A Guesty warning never removes the Trellis update.
Publishing changes owner visibility and may create a Guesty task when you explicitly select Guesty. It does not send email, SMS, or another owner notification.

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Verify current data

  1. Confirm one expected Guesty property and recent reservation appear in Trellis.
  2. Review What Trellis can send back before testing any reply or change.
  3. Use Sync with the smallest date range that contains your test record.
  4. Change one harmless source detail your team is allowed to edit, sync, and confirm that exact change appears in Trellis.
Do not repeat a reply, booking, block, or property update when the first result is unknown.

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Common problems

Check that the listing or booking is active in Guesty, then run a manual sync for the right date range.
Make sure the conversation supports replies through Guesty and that the connection is still active.
Most Guesty custom fields are read-only in Trellis. Edit them in Guesty. A few fields are editable in Trellis when your screen clearly shows an edit control.
Confirm the owner is attached to the property in Guesty, then run a manual sync.

Properties

Inbox

Reviews

Guest portal