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Connect Guesty to import listings, bookings, conversations, and reviews. The supported updates from Trellis are listed below.

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What syncs into Trellis

  • Properties, photos, amenities, rooms, and property groups.
  • Reservations, guest details, dates, notes, and supported financial details.
  • Guest, vendor, and owner conversations.
  • Owner contacts linked to the properties they own.
  • Guest reviews when Guesty makes them available.
  • Calendar blocks and availability details.
  • Guesty custom fields for properties and reservations.

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What Trellis can send back

Supported work can be sent back to Guesty, including:
  • Replies to supported conversations.
  • New reservations created in Trellis.
  • Supported edits to existing Guesty reservations.
  • Calendar blocks and unblocks with a reason or note.
  • Supported property field updates.
A booking is not confirmed in Guesty until the Guesty record appears on the reservation in Trellis. Wait for that before telling the guest it is booked.

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Before you connect

Use an authorized Guesty administrator and have the connection key and secret from its Marketplace or API key area ready. Enter those only in the Trellis connection screen.

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Connect Guesty

Open Settings > Integrations, add Guesty, and enter the key and secret. Choose Connect, then wait for the first import. Review the listing mappings and open one property and recent reservation to check their names, dates, and association. Next, inspect a supported conversation, owner contact, and review where available. This confirms the data your team actually needs, beyond the connection’s authorization status.

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Manual sync

Open Settings > Integrations > Guesty, select Sync, and choose the smallest date range that contains the missing or changed records. After it finishes, reopen the affected reservation or conversation and compare the current values with Guesty.

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Manage the Homeowner Portal

The Trellis Homeowner Portal works with or without Guesty. Use Owner Portal to create owner access links, choose visible sections, and review completed task updates before sharing them. Guesty is an optional publishing destination. It appears only with an active Guesty connection, one active Guesty listing mapping for the property, and an eligible cleaning or inspection update with photos.

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Publish a Trellis task to an owner

As an administrator, open a completed task that the owner has approved and select Resources → Owner portal publishing → Review and publish. Review its title, summary, staff attribution, and photos, then choose an active portal link for the approving owner and property. Select Guesty as an additional destination when eligible. Publishing to Guesty creates one completed Guesty task from the approved update. Check its delivery status separately. A Guesty warning does not remove the update shared in Trellis, and publishing does not send an owner email or SMS. Follow the complete owner update guide for the review and sharing steps.

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Common problems

Check that the listing or booking is active in Guesty, then run a manual sync for the right date range.
Make sure the conversation supports replies through Guesty and that the connection is still active.
Most Guesty custom fields are read-only in Trellis. Edit them in Guesty. A few fields are editable in Trellis when your screen clearly shows an edit control.
Confirm the owner is attached to the property in Guesty, then run a manual sync.