What syncs into Trellis
- Properties, photos, amenities, rooms, and property groups.
- Reservations, guest details, dates, notes, and supported financial details.
- Guest, vendor, and owner conversations.
- Owner contacts linked to the properties they own.
- Guest reviews when Guesty makes them available.
- Calendar blocks and availability details.
- Guesty custom fields for properties and reservations.
What Trellis can send back
Supported work can be sent back to Guesty, including:- Replies to supported conversations.
- New reservations created in Trellis.
- Supported edits to existing Guesty reservations.
- Calendar blocks and unblocks with a reason or note.
- Supported property field updates.
Before you connect
- Make sure you are allowed to manage the Guesty account.
- Create or find the Guesty connection key and secret in Guesty.
- Keep connection keys out of screenshots, tickets, and chat messages.
Connect Guesty
Add Guesty details
Enter the Guesty connection key and secret shown in your Guesty Marketplace or API key area.
Manual sync
Use manual sync when you want Trellis to re-check recent Guesty data. Go to Settings > Integrations > Guesty, click Sync, and choose the date range.Common problems
Properties or reservations are missing
Properties or reservations are missing
Check that the listing or booking is active in Guesty, then run a manual sync for the right date range.
A reply did not appear in Guesty
A reply did not appear in Guesty
Make sure the conversation supports replies through Guesty and that the connection is still active.
A custom field is not editable in Trellis
A custom field is not editable in Trellis
Guesty custom fields are usually shown for reference in Trellis. Edit them in Guesty unless your Trellis screen clearly allows that field to be changed.
An owner is not linked to a property
An owner is not linked to a property
Confirm the owner is attached to the property in Guesty, then run a manual sync.