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Use the Hospitable integration to bring your property and guest data into Trellis without copying an API key or access token. You sign in to Hospitable and approve access through its authorization screen.

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What syncs into Trellis

  • Properties and room types.
  • Reservations, stay dates, and supported booking details.
  • Guest profiles linked to reservations and conversations.
  • Guest conversations from supported booking channels.
  • Availability for the next year.
  • Reviews when Hospitable makes them available.

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What Trellis can send back

  • Replies to supported guest conversations go back through Hospitable to the original booking channel.
  • Supported reservation status changes made in Trellis go back to Hospitable.

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Before you connect

  • Make sure you are an admin or manager in Trellis.
  • Sign in with a Hospitable account owner or administrator who can approve partner access.
  • Allow pop-up windows for Trellis. The Hospitable authorization screen opens in a separate window.
  • Confirm that you are signed in to the Hospitable account you intend to connect.

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Connect Hospitable

1

Open the integration

In Trellis, go to Settings > Integrations, add a PMS connection, and choose Hospitable.
2

Start the connection

Enter a name for the connection if needed, then click Connect Hospitable. You do not need to paste an API key or access token.
3

Approve access in Hospitable

In the window that opens, sign in to Hospitable, review the requested access, and approve the connection.
4

Return to Trellis

When authorization is complete, close the confirmation window if it does not close automatically and return to Trellis.
5

Check the first import

Wait for the initial sync, then review Properties, reservations, Contacts, Inbox, and Reviews.

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Managing the connection

Each PMS connection gets its own card under Settings > Integrations. On the Hospitable card you will find: New bookings and messages keep syncing on their own after that, so there is nothing to import manually day to day. You can also revoke Trellis’s access from inside Hospitable at any time.

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Manual sync

Use manual sync when you want Trellis to re-check recent Hospitable data. Go to Settings > Integrations, open the Hospitable connection, click Sync Data, and choose the smallest date range that contains the records you need.

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Verify current data

  1. Confirm that one expected Hospitable property and a recent reservation appear in Trellis.
  2. Open a supported conversation in Inbox and confirm that its guest and reservation details match Hospitable.
  3. If you test a reply, use a test conversation and confirm delivery in Hospitable before sending another message.
  4. Make one harmless change in Hospitable, run a sync, and confirm that the same change appears in Trellis.

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Known limitation

Hospitable does not provide property amenity lists to Trellis. Add the information your team needs for guest answers to the property’s notes or house rules in Trellis.

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Troubleshooting

The authorization window is a browser pop-up, so a pop-up blocker will stop it silently. Allow pop-ups for your Trellis domain and click Connect Hospitable again.
Cancel the authorization, sign out of Hospitable in the authorization window, and restart the connection with the correct account.
Trellis waits five minutes for you to finish in the pop-up. If it takes longer, the connection is cancelled. Click Try again and complete the Hospitable sign-in more quickly, for example by signing in to Hospitable in another tab first.
This appears if the pop-up was closed, or access was declined, before Hospitable finished handing control back. Click Try again and approve the access on the Hospitable screen.
Return to Trellis and allow the initial sync to finish. If data is still missing, run Sync Data for a recent date range and confirm that the records are active in Hospitable.
The connection was authorized but the first import has not run. Click Sync Data on the Hospitable card to start it manually. If that does not clear the status, contact support and give us your workspace name.
Confirm the listings are active in Hospitable, then run Sync Data. Properties that already existed in Trellis may need to be matched to their Hospitable listing under Mappings.
Hospitable can share only the data available for the connected booking channel and account. Confirm that the conversation or review is visible in Hospitable and that the connection is still active.
Hospitable does not share amenity lists with Trellis. Keep the relevant guest-facing details in the property’s notes or house rules in Trellis.

Properties

Inbox

Contacts

Integrations overview