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Connect Hospitable through its sign-in and authorization flow to bring supported property and guest records into Trellis. You do not need to paste an API key or access token for this connection.

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What syncs into Trellis

  • Properties and room types.
  • Reservations, stay dates, and supported booking details.
  • Guest profiles linked to reservations and conversations.
  • Guest conversations from supported booking channels.
  • Availability for the next year.
  • Reviews when Hospitable makes them available.

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What Trellis can send back

  • Replies to supported guest conversations go back through Hospitable to the original booking channel.
  • Supported reservation status changes made in Trellis go back to Hospitable.

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Before you connect

Use an admin or manager account in Trellis and a Hospitable owner or administrator who can authorize partner access. Check which Hospitable account is signed in and allow pop-ups for Trellis so the authorization window can open.

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Connect Hospitable

Open Settings > Integrations, add a PMS connection, and select Hospitable. Name the connection if needed, then choose Connect Hospitable. In the new window, sign in to the intended Hospitable account, review the requested access, and approve it. Return to Trellis when authorization completes; close the confirmation window if it remains open. Wait for the first sync, then check Properties, a recent reservation, Contacts, and a supported Inbox conversation. Review the mappings for properties that already existed in Trellis.

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Managing the connection

Open the Hospitable connection card in Settings > Integrations:
  • Test Connection checks the current authorization.
  • Sync Data imports a chosen period: 7, 30, or 90 days, all time, or a custom range.
  • Sync Webhooks re-registers live-update notifications from Hospitable.
  • Edit Connection renames or re-authorizes it.
  • Remove Connection disconnects future updates while keeping already-imported Trellis data.
After setup, new bookings and messages continue syncing automatically. You can also revoke Trellis access from Hospitable.

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Manual sync

Use Sync Data to check missing or changed records. Choose the smallest range containing them and inspect the result after the import completes.

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Known limitation

Hospitable does not provide property amenity lists to Trellis. Maintain the guest-facing information your team needs in the property’s Trellis records rather than waiting for a sync to fill unsupported fields.

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Troubleshooting

The authorization window is a browser pop-up, so a pop-up blocker will stop it silently. Allow pop-ups for your Trellis domain and click Connect Hospitable again.
Cancel the authorization, sign out of Hospitable in the authorization window, and restart the connection with the correct account.
Trellis waits five minutes for you to finish in the pop-up. If it takes longer, the connection is cancelled. Click Try again and complete the Hospitable sign-in more quickly, for example by signing in to Hospitable in another tab first.
This appears if the pop-up was closed, or access was declined, before Hospitable finished handing control back. Click Try again and approve the access on the Hospitable screen.
Return to Trellis and allow the initial sync to finish. If data is still missing, run Sync Data for a recent date range and confirm that the records are active in Hospitable.
The connection was authorized but the first import has not run. Click Sync Data on the Hospitable card to start it manually. If that does not clear the status, contact support and give us your workspace name.
Confirm the listings are active in Hospitable, then run Sync Data. Properties that already existed in Trellis may need to be matched to their Hospitable listing under Mappings.
Hospitable can share only the data available for the connected booking channel and account. Confirm that the conversation or review is visible in Hospitable and that the connection is still active.
Hospitable does not share amenity lists with Trellis. Keep the relevant guest-facing details in the property’s notes or house rules in Trellis.