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What this helps you do

Create a clear Markdown manual for each property. Keep operating instructions inside Trellis, or publish guest-safe instructions through the property’s permanent QR manual.

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Before you start

  • Confirm you can edit the property.
  • Decide whether the manual is for your team only or safe for anyone who scans the property’s QR code.
  • Prepare the title and instructions you want people to follow.

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Create a manual

1

Open Manuals

In Properties, select Manuals, then select New manual.
2

Choose the property and audience

Choose the property and give the manual a specific title, such as “Arrival guide” or “Pool care”. Select Internal only for your team, or Visible to guests to show it on the property’s public QR manual.
3

Write and save the instructions

Use headings, lists, and links to make the Markdown easy to scan. Save the manual before you publish it for guests.
4

Check the guest version

For a guest-visible manual, open the property’s Mobile manual and use the copied guest link or QR code on a phone. Confirm the title, content, and support contact are correct before sharing or printing it.
Anyone who scans a permanent QR code can open its guest-visible manuals. Do not include door codes, lockbox codes, passwords, reservation details, or team-only notes. Keep that information in reservation-specific guest links or internal manuals.

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Translate a manual

Open a saved manual and select Translate. Choose the language you need, then review the translated version. When you update the original title or instructions, generate the translation again before sharing it with guests.

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How to check it worked

  • The manual appears under the correct property in Properties > Manuals.
  • Internal manuals do not appear on the public guest link.
  • Guest-visible manuals show on the QR manual with their title and Markdown formatting.
  • The selected translation appears when the guest page is opened in that language.